Shipping Policy

Welcome to Fylani.com! By placing an order with us, you agree to the terms outlined in this Shipping Policy. We are committed to delivering your order quickly, securely, and efficiently.

Domestic & International Shipping Rates

We keep shipping simple:

Germany (Domestic)

Free standard shipping on all orders.

International Shipping

We proudly ship worldwide, including:

• United States

• Canada

• Australia & New Zealand

• European Union (EU)

• Middle East

• Asia

• South America

Premium shipping options may be available at checkout for faster delivery.

Delivery Times

Handling Time

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

Estimated Transit Times

Region	Premium Shipping	Free Shipping
Germany & European Union	3–7 business days	5–14 business days
United States, Canada, Australia & New Zealand	4–12 business days	7–21 business days
Middle East	3–10 business days	5–12 business days
Asia	11–23 business days	12–30 business days
South America	11–23 business days	12–30 business days

Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Change of Address

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Phone: +49 69 2980140

Once an order has been shipped, we are unable to modify the delivery address.

Order Cancellations

Orders may be cancelled before they are dispatched.

If your order has already been shipped, please refer to our Return & Refund Policy for available options.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active within the carrier's system.

If your order has not arrived within 5–8 business days after receiving your shipping confirmation, please contact us with your order number and we will investigate the matter promptly.

Damaged Parcels

If your package arrives damaged:

• If the courier is present, please refuse delivery when possible.

• If the package has already been delivered, contact us immediately for assistance.

We will work with you to resolve the issue as quickly as possible.

Need Assistance?

If you have any questions about shipping, delivery, or your order status, please contact us:

Email : contact@fylani.com

Fylani.com 
Danziger Straße 14
56235 Ransbach-Baumbach
Germany

Phone: +49 69 2980140

Customer satisfaction is our priority. We strive to ensure every order arrives safely and on time.

Our Policies

• Privacy Policy

• Shipping Policy

• Terms of Service

• Refund Policy

• Return Policy

• Legal Notice

• Terms of Sale

• Contact

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