Return & Refund Policy

At Fylani.com, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return process to help resolve the issue.

Return Window

You have 14 days from the date you receive your order to request a return.

European Union Customers

If you are located within the European Union, you are entitled to a 14-day cooling-off period. During this period, you may cancel or return your order for any reason and without providing a justification, in accordance with applicable consumer protection laws.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in its original condition (unworn, unused, and undamaged)

• Have all original tags attached (if applicable)

• Be returned in its original packaging

• Include proof of purchase (order confirmation or receipt)

Items that have been worn, used, altered, or damaged by the customer are not eligible for return.

How to Initiate a Return

To start a return, please contact us:

Email: contact@fylani.com
Phone: +49 69 2980140

Once your return request is approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Return Address

Fylani.com Returns

Danziger Straße 14
56235 Ransbach-Baumbach
Germany

Damaged or Incorrect Items

Please inspect your order immediately upon receipt.

If your item is:

• Defective

• Damaged during shipping

• Incorrect or different from what you ordered

Please contact us promptly at contact@fylani.com so we can assist you and arrange an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products

• Personalized or custom-made items

• Clearance or final sale items

• Gift cards

• Perishable goods (if applicable)

If you have questions about whether an item can be returned, please contact our customer support team before initiating a return.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product and place a new order after your return has been approved and processed.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

Refund Processing

Approved refunds will be issued to your original payment method within 10 business days.

Depending on your bank, credit card provider, or payment service, additional processing time may be required.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@fylani.com.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Fylani.com
Danziger Straße 14
56235 Ransbach-Baumbach
Germany

Email: contact@fylani.com
Phone: +49 69 2980140

Your satisfaction is important to us, and we strive to make the return process as smooth and hassle-free as possible.